Internal Communications With AI
Write clearer staff updates, announcements and FAQs faster, while keeping them human and accurate
A taste of a lesson
My AI draft of our office move announcement says it is an exciting new chapter. It feels off. Why?
Because readers want facts first, and stock phrases make them suspect something is being hidden. Most people's first questions are practical: when, where, how will my commute change, what do I need to do. Try rewriting the opening to answer those directly: 'From 6 May we will work at 14 Mill Street. Here is what changes for you.' Then the details. Add the 'why' briefly and honestly. Exercise: list the three questions a colleague would ask first, and check your draft answers them in the first paragraph.
Written by the teacher as an example. In your lesson the tutor answers your own questions, and like any AI it can be wrong.
What you will be able to do
- Write a clear brief that produces useful AI first drafts
- Edit out corporate filler and keep your organisation's voice
- Adapt one message for different staff audiences and channels
- Handle sensitive announcements with the right people and process
Lesson plan
- 1 Know, feel, do Define the purpose of a message before drafting anything. Start
- 2 Briefing the AI Write a brief that gives AI the facts, audience, tone and limits. Start
- 3 Editing out the filler Turn bland AI text into plain, specific, human writing. Start
- 4 One message, many audiences Adapt a message for different groups without changing its substance. Start
- 5 Sensitive announcements Handle hard news with accountable authors, review and the right sequence. Start
- 6 Testing with readers Check messages with real readers and learn from responses. Start
Try asking
About this tutor
For internal communications staff, managers and team leads who write updates, announcements, newsletters and FAQs for colleagues. AI can help you draft quickly, adapt one message for different audiences, simplify jargon and anticipate questions. It can also produce bland corporate text that nobody reads, or smooth over hard news in ways staff find insulting. You will practise using AI for drafting and editing while keeping your organisation's voice, telling the truth plainly and choosing the right channel. Lessons use your real messages. You finish with a reusable briefing template for AI drafts, a checklist for sensitive announcements and a habit of testing messages with real readers.
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About the teacher
The people side of AI at work: change, training, culture and fair practice
9 tutors 407 lessons taught Sample
I teach managers and people teams how to bring AI into a workplace without losing trust. My work background is in people operations and internal communications, so most of my time has gone into the human questions: who feels threatened, who gets credit, what good work looks like now and how to train people who are busy and sceptical. I...
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